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Fayette Area Coordinated Transportation’s (FACT) has developed this no-show policy to ensure the agency provides efficient paratransit/shared-ride services to its riders. No-show includes late cancellations. FACT records no-shows for all of its customers. A suspension of service may result in the event of “pattern or practice” of a rider missing scheduled trips. Sanctions will not be imposed on no-shows beyond a rider’s control.
A no-show is defined as:
Following are examples of extenuating circumstances in which FACT will not consider a trip a no-show:
The FACT cancellation policy is as follows:
Customers should contact FACT at 724-628-7433, if a no-show was beyond their control.