What can I do to ensure the fastest possible response?

Location, location, location! Know where you are at. This means a street address, or at the very least, a nearby well-known business or landmark, as well as the municipality you're calling from. Some people have a mailing address based off of a certain post office, but that's not necessarily the municipality they live in!

Make sure to answer the call-taker's questions to the best of your knowledge. These questions are vital to a fast and effective response. They are not slowing down help from getting there!

You will be asked basic questions when you dial 911: Your location, the municipality, your name, and the number you're calling from (in case the line is inadvertantly disconnected), as well as the primary problem. Almost all of the time, as soon as we have this information, help is on the way, and any further questions are not slowing the process down.

Show All Answers

1. When should I call 911?
2. What can I do to ensure the fastest possible response?
3. I accidentally dialed 911. What should I do?
4. Why do you ask so many questions when I call?
5. What if I don't have an emergency, but need to reach a police officer, fire department, or ambulance service?
6. Are there times when it's not appropriate to call 911?
7. Don't my address and phone number show up on your caller ID? Why do you have to ask? Doesn't my cell phone tell you my exact location when I call?
8. Why does it take help so long to get here?
9. Is my name going to wind up in the newspaper if I report a crime?
10. Is it true that deactivated cell phones can call 911?
11. Who is answering the phone when I call 911?
12. I have an emergency involving one of my pets. Can you help me?
13. My cat is stuck in a tree! Can you get it down?
14. I want to work as a 911 dispatcher. What special skills and training do I need? Do you have any openings?